J. Wilkerson Photography – Return & Exchange Policy
Effective Date: October 1, 2025
We want you to be absolutely delighted with your J. Wilkerson Photography print. If for any reason you are not satisfied, please review our policy below. As our prints are custom-produced just for you by our trusted print-on-demand partner, Printful, our return and exchange policy aligns with their operational model.
Damaged or Misprinted Items: We take great care to ensure your prints arrive in perfect condition. If you receive a damaged or misprinted item, please contact us immediately at orders@jwilkersonphoto.com within 7 days of delivery. To help us resolve this quickly, please provide the following:
- Your order number.
- Clear photos showing the damage or misprint on the item.
- Clear photos of the packaging (if the packaging itself was damaged).
Upon review and verification of the issue, we will arrange for a replacement to be sent to you at no additional cost. You will not be required to return the original damaged or misprinted item.
Wrong Size / Wrong Item Received: If you received an item that is significantly different from what you ordered (e.g., an entirely different print or an incorrect size than what was confirmed on your order), please contact us at orders@jwilkersonphoto.com within 7 days of delivery. Please include:
- Your order number.
- Clear photos of the incorrect item received.
We will investigate the discrepancy and, upon confirmation, arrange for the correct item to be sent to you. You may not be required to return the original incorrect item.
Buyer’s Remorse / “Changed My Mind” Returns: As each print is custom-produced specifically for your order, we are unable to offer returns or exchanges for reasons of buyer’s remorse, if you ordered the wrong size, or if you simply change your mind. Please review all product descriptions, dimensions, and your order details carefully before finalizing your purchase. All sales are final except in the cases of damage or error on our part as outlined above.
Order Cancellations: Because our prints go into production quickly after an order is placed, order cancellations are only possible within 2 hours of placing your order. Please contact us immediately at orders@jwilkersonphoto.com if you need to cancel an order. We cannot guarantee cancellations beyond this window.
Return Process for Approved Returns: In cases where a return is approved due to damage or error, we will guide you through the next steps via email. Often, the damaged/incorrect item will not need to be returned to us.
Important Notes:
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- This policy applies only to products purchased directly from J. Wilkerson Photography’s website.
- The above policies align with the practices of our print-on-demand partner, Printful.
Contact Us: For any questions regarding your order, shipping, or returns, please contact us at: orders@jwilkersonphoto.com or by phone @ (707) 639-6660